Voice Directed Maintenance & Inspection

NCMS Project #: 140829

Problem:  Maintenance and inspections of mission critical assets (from aircraft to ground based vehicles) require the use of well-defined checklists to be followed by the maintenance technicians and detailed documentation of services performed for record keeping. This process is beset with inefficiencies. It requires the technicians working in these hands-busy, eyes-busy environments to enter their observations and findings as a separate step from the actual visual and manual asset inspections.

Benefit: It eliminates outdated back and forth manual data entry and look-up time on a laptop, handheld device or paper forms. The solution also ensures that the technicians strictly adhere to the standard operating procedure for a given type of asset. The data captured is automatically transferred to any DoD EAM/back end system for record keeping.

Solution/Approach: Honeywell’s Vocollect voice-directed solution enables technicians to elevate their documentation and compliance to levels never before attainable by providing step-by-step verbal instructions while capturing observation data in a hands-free, eyes-free mode. Technicians listen to checklist instructions and capture their observations by simply speaking their responses.

Impact on Warfighter:

  • Reduced training time for new employees
  • Increased accuracy and quality of service
  • Reduced maintenance costs and turnaround time

DOD Participation:

  • U.S. Air Force – Warner Robins Air Logistics Center

Industry Participation:

  • Honeywell
  • Chenevert-NCMS

Benefit Area(s):

  • Cost savings
  • Repair turn-around time
  • Obsolescence management and continued maintenance capability
  • Positive environmental impact
  • Maintenance management improvement
  • Improved readiness

Focus Area:

  • Enhanced inspection

Final Report