Maintenance and Supply Accountability and Process Efficiencies – Marine Corps User Experience and System Operational Improvement for GCSS-MC

NCMS Project #: 140704

Problem: The implementation of Global Combat Support System Marine Corps (GCSS-MC) has created several deficiencies for the end users.  A thorough understanding of the system is lacking across the Marine Corps.  The Corps has identified several deficiencies in Material Management, Equipment Accountability/Visibility, Distribution Visibility and Material Readiness.  In addition, records tracking of maintenance activities have also been insufficient.  The implementation of GCSS-MC has complicated some of these efforts and additional efforts and resources must be expended to address the critical areas within the system and improve capabilities of the system.

As the GCSS-MC system has been fielded, emerging gaps between current policies and procedures and those needed to sustain the system and support the warfighter have been identified.  Gaps have also been identified in the training and support provided to end users that directly affects their ability to operate within the system.  Finally, gaps exist within the overall Change Management strategy and execution.


  • Reduction in costs
  • Increased asset visibility
  • Increased supply visibility of status and availability
  • Improved maintenance tracking
  • Improved supply and asset tracking/accountability
  • Reduction in man-hours needed to process maintenance actions
  • Enhancement of system user’s abilities
  • Empowerment of users

Solution/Approach: The GCSS-MC improvement initiative will focus on the practical application of technology to increase supply chain and maintenance functions in a garrison and expeditionary environment through knowledge management and general logistical and technical plans and actions.  The goal is to assist the OAG in the identification and correction of deficiencies in order to improve system performance and enhance the user experience within the system.

Impact on Warfighter:

  • Enterprise visibility of assets
  • Improved planning
  • Inventory reduction
  • Labor productivity enhancements
  • Streamlined process

DOD Participation:

  • U.S. Marine Corps-I&L (LPV, LPC)
  • U.S. Marine Corps Logistics Command
  • U.S. Marine Corps Systems Command

Industry Participation:

  • Anglicotech LLC
  • NCMS

Benefit Area(s):

  • Cost savings
  • Obsolescence management and continued maintenance capability
  • Improved readiness

Focus Area:

  • Business processes/partnerships

Download Final Report